Return Policy

Scope of After-Sales Service:

• We undertake to provide after-sales service for accessories damaged due to verified quality defects.

• After-sales service is only available for products purchased within 30 days.

• After-sales service covers quality issues occurring solely under normal usage conditions. It excludes damage resulting from human factors, accidents, misuse, or improper handling.

After-Sales Service Procedure:

1. Contact Us: Customers must promptly contact our customer service team upon discovering a potential quality issue, providing the order number and a detailed description of the problem.

2. Verification & Troubleshooting: Our customer service team will verify the issue and may guide the customer through troubleshooting steps. This may require providing photos or videos for diagnostic purposes.

3. Resolution: If the issue is verified as a covered quality defect under this policy, we will arrange for free replacement or repair of the accessory.

Accessory Replacement and Repair:

• Replacement: If the accessory is deemed unrepairable, we will provide a new replacement accessory free of charge.

• Repair: If the accessory is repairable and the customer agrees to repair, we will perform the repair and promptly return the accessory.

Shipping Costs for Accessories:

• To Us: The customer is responsible for covering the shipping costs to return the accessory to us for after-sales service. (Recommendation for cross-border: Add "using a trackable shipping method").

• Back to Customer: We will cover the shipping costs to return the repaired or replacement accessory to the customer.

Disclaimer:

• We are not liable for situations including, but not limited to:

  • Incorrect usage or operation.

  • Damage caused by customer disassembly, modification, or attempted repair.

  • Non-standard usage, misuse, or improper handling.

  • Accidental damage.

  • Normal wear and tear.

• We cannot assume responsibility for delays or failures in providing after-sales service due to force majeure events (e.g., natural disasters, pandemics, customs delays, major transport disruptions). However, we will make every reasonable effort to assist in resolving the issue.

• Products sold on our website are handcrafted items. Refunds are not offered except in cases of verified quality defects.

Other Terms:

• This After-Sales Service Policy applies to all customers who purchase products from us.

• We reserve the right to modify this After-Sales Service Policy. Customers will be notified of significant changes in advance, where practicable.

• For any questions or disputes regarding this policy, customers should contact our customer service team for resolution.
  

  Contact Information

  If you have any questions or concerns about our privacy policy, please contact us at service@poptoyclothes.com